Frequently asked questions
Frequently asked questions
If you have any queries your child’s return to school, please read these FAQs first. We hope these will answer most questions. If you haven’t found the answer you require, please email firstname.lastname@example.org
How do I find out what the term dates are?
Our term dates can be found here
How do I buy uniform?
The full list of list of uniform we expect students at Bassingbourn Village College to wear can be found here.
The branded items we expect students to wear are available to purchase from our supplier Total Clothing.
Are all items compulsory?
There are compulsory elements to our uniform which are clearly highlighted on Total Clothing website. Elements that are not compulsory can be purchased from a shop of your discretion. The school will have final say in relation to the suitability of uniform items. Uniform should be worn in a ‘smart and business like’ manner at all times when inside the building. This means shirts tucked in and ties done up properly. Skirts without a logo must be of the same style to that which can be purchased from Total Clothing.
How do I make payments for school trips and visits?
Parents will receive a log in for an on-line payment system called Wisepay when your child joins Bassingbourn Village College. There is a link to Wisepay on the front page of our website. All payments for school trips, food and drink and additional items, for instance revision guides, are to be purchased through Wisepay.
What bus routes operate to and from Bassingbourn Village College?
There are a number of bus services which enable our students to travel to us from in and around Cambridgeshire, Bedfordshire and Hertfordshire.
For students that live in our catchment area, Cambridgeshire County Council run a bus service. This must be applied for in advance as a valid bus pass must be shown to board.
For those students who live outside our catchment area, please contact the school directly.
I have a concern which I would like to discuss with someone how do I go about it?
We take any concerns you may have, however big or small, seriously. If you have questions regarding homework or classwork for a certain subject contact their teacher directly over email and they will come back to you as soon as possible. If your child has friendship issues, their Mentor would be the first point of contact. Please contact their Mentor via email and again they will respond to you. Alternatively, you can call the school office and we can leave them a message to contact you by phone if you would prefer. Please visit our Policies page for our protocol on responding to parental communication. Your child will also have a Head of Year Achievement Leader if their Mentor cannot resolve the issue. A full staff list, with email addresses can be found here.
How do I find out what’s on the daily menu?
We take our responsibility of catering for our students and staff really seriously. We know it’s not just the food on the plate that’s important, and our menus change weekly. Details of the menus can be found here.
What are the timings of the school day?
Our lessons start at 8.55am and pupils will be expected to be in class ready to learn at this time . Our school day officially ends at 3.20pm, although there are always a number of clubs running if your child wishes to participate.
How do I report my child absent?
If your child is ill, please contact the school on 01763 242344 or email email@example.com on each and every day of absence. We do ask that you do this before 8.15am as this allows us to ensure our attendance registers are accurate. If your child has poor attendance or has been off school for more than 5 school days, we may then ask for medical evidence of the illness in the form of a note from your GP.
My child needs to take medication, can this be administered in school?
Yes, if your child has been prescribed medication by your doctor which needs to be taken during the school day we are able to support this. We will need documentation to provide us with permission to administer the medication which can either be emailed into school via firstname.lastname@example.org or completed in person on the first day you bring the medication into school. Medication in school will need to be in its original box with your child’s name on the label. Once the medication has been finished this will need to be collected.